Due to COVID-19, we have been experiencing severe delays with our standard method of shipping, USPS. The listed shipping timelines in our FAQs are our goal, but during this time please allow additional processing/tracking updates and transit times. We are working hard to get your orders out as quickly and safely as possible!



In stock, non-pre-order items shipping to addresses within the United States are sent by UPS or US Mail (USPS) depending on weight and usually take 7-10 business day to arrive. APO addresses have an average transit time of 10-21 days. International shipments including Canada and Mexico are made via international post (mail) and take up to 21 business days to arrive. International shipments may be held by your local Customs Authority for an additional 10-14 days depending on the customs laws in your country. Therefore, it is best to allow 4-6 weeks for delivery. 



Orders received over the weekend and on holidays will be processed the following business day. We will notify you if any item cannot be shipped within 30 days and you will be given the option to cancel your order.



A Note To Customers Living Outside the United States

If you order products for delivery to a shipping address outside the United States, you will be responsible for any and all import taxes, tariffs and duties which may be levied by your Customs or Government or Other Authority upon any parcel we send to you. Please note: taxes/duties are calculated based on the original retail price of the items in your order and does not include any discounts or promotions. Please note that international orders will take up to 4-6 weeks to deliver after ship date. Unfortunately, at this time we are unable to provide tracking for international orders.



Please note delivery of some orders may be delayed due to COVID-19



If you do not receive your order within the time frames above, please contact Customer Service using the form on the CONTACT US page, and advise us whether you want to cancel your order, or have us keep your order active until it ships.

Please check your Spam box — 99% of the time, you will find it there. It’s also possible that you entered the wrong email address. If you still have problems, go back to the store, navigate to the “CONTACT US” page, and send us an email.

You can contact us at the “CONTACT US” page or by email at neilyoung@wmgcustomerservice.com. Unfortunately we are unable to assist via phone.

Pre-release ordering is available for select titles. These items will show a "Pre-Order" button when you add them to your cart. The release date of your items will be shown on both the details page and in the cart. We make every effort to ship pre-order products to arrive at US addresses on or before street date, but cannot guarantee a delivery date.

When you place a pre-order, we will charge your account at that time.

If you live in the U.S. and would like to receive your music on or about release date, please place your order no later than 10 days before the scheduled release date. International orders will not arrive by the US release date and may take an additional 3-4 weeks to get to you. International shipments including Canada and Mexico are sent by the United States Postal Service Economy and may be held by your local Customs Authority for an additional 10-14 days depending upon the customs laws in your country. Therefore, it is best to allow 4-5 weeks for delivery. 



Please be aware that release dates are subject to change.

Please note that all prices listed in our store are in US Dollars.

We accept PayPal, Visa, MasterCard and American Express in most countries. We are not accepting cash, checks or money orders at this time. Payment by credit card or Paypal will be charged at the time of purchase.

PLEASE NOTE: Mexico and Peru, we only accept Paypal at this time, no credit cards.



We are very sorry but we do not accept Visa, MasterCard or American Express Gift cards.

Safeguarding your privacy and confidentiality is of the utmost importance to us. Our site uses Secure Sockets Layer (SSL) which encrypts your data while it is being transferred over the Internet. We also use the latest encryption technologies to protect the security of your credit card and password information while we are processing your order.

The transaction will show as "Warner Music Group, New York NY."

We make every effort to fulfill orders as quickly as possible. Once you have submitted your order we begin processing your order immediately and we cannot cancel, make address edits or add items. Once you receive your order in the mail, simply return any items you do not want by following our RETURNS PROCESS.

If you purchased your album via Strobe, all sales are final.

Sales tax will be charged for both US and Canadian orders. The amount of your sales tax will be calculated and displayed during the checkout process.

All sizes are shown in inches and may vary slightly by manufacturer:



HOW DO YOU CALCULATE SHIPPING?

Please expect delays for orders shipping to Italy or China.

Please note that addresses outside the United States may have additional handling fees applied to the order as well. You will also be responsible for any and all import taxes, tariffs and duties which may be levied by your Customs or Government or Other Authority upon any parcel we send to you. Please note: taxes/duties are calculated based on the original retail price of the items in your order and does not include any discounts or promotions.

All orders that contain posters, please note that the poster will ship separately in a poster tube and your order may arrive on 2 separate days.

Shipments to addresses within the United States are sent by UPS or US Mail (USPS) depending on weight and usually take 7-10 business day to arrive. If placing an order for a product with a release date in the future, your domestic order will ship to arrive on or about release date. APO addresses have an average transit time of 10-21 days. International shipments including Canada and Mexico are made via international post (mail) and take up to 21 business days to arrive. International shipments may be held by your local Customs Authority for an additional 10-14 days depending on the customs laws in your country. Therefore, it is best to allow 4-6 weeks for delivery. 



Shipments are processed Monday-Friday within 24 business hours of the order being placed. All orders placed on Friday will dispatch the following Monday (excluding holidays). Transit time includes weekdays only and does not include weekends or holidays. We will notify you if any item cannot be shipped within 30 days and you will be given the option to cancel your order.



A Note To Customers Living Outside the United States

If you order products for delivery to a shipping address outside the United States, you will be responsible for any and all import taxes, tariffs and duties which may be levied by your Customs or Government or Other Authority upon any parcel we send to you. Please note: taxes/duties are calculated based on the original retail price of the items in your order and does not include any discounts or promotions.



CANADIAN CUSTOMERS – You will be charged Canadian tax based on your jurisdiction at your time of purchase. Please be aware that you are still responsible to PAY DUTIES to the carrier at time of delivery.



2.Returns Instructions

MADE TO ORDER - Please note that if an item says it is Made to Order, we will not be able to cancel, adjust, credit or exchange your order. These items are ordered and shipped directly from the manufacturer. Should you receive a defective item, please email   ONDEMAND@WMGCUSTOMERSERVICE.COM

If you have received the incorrect item or simply wish to return, please follow the steps below and we will process a refund for orders returned within 30 days. 

SHIP TO:

The Greedy Hand Store

1 Viper Way

Vista, CA 92081



1. Please include this packing slip in your return, circle the item(s) your are returning and check one of the below return reasons. 

2. Enclose your filled out packing slip with selected reason in your package. 

3. Credits will be applied to your account within 15 business days after we receive and process your return.

4. Please note that some items are non-returnable. Please check product description and store FAQs for details.  

Return Reasons – Please check one:

1. Size did not fit________________

2. Wrong Item_________________

3. Different from website description____________

4. Not as expected________________

5. Other (please specify) _________________

If you received a damaged or defective product, please contact Customer Service with your order number and a photo via DAMAGEREPORT@WMGCUSTOMERSERVICE.COM

*Non-Returnable Items

Unfortunately, we cannot accept returns on the following items:

Any apparel item that has obvious signs of use

Any CDs or vinyl records that have been opened (taken out of its plastic wrap) unless it is defective

Downloadable media or software products

Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error

Any product missing the serial number or UPC

"Final Sale" items

Fragrances

Please note: Specific products may be non-returnable as well, check product description for details.

In the event a product that is ordered becomes unavailable due to lack of inventory (“backordered”), you will receive a backorder notification that is automatically generated from our system.



Should you wish to cancel an order containing a backordered item, please feel free to contact our customer service team to make this request.

If your order is a gift order and the gift recipient wishes to return or exchange it, they may do so for any reason within 30 days of receipt. Upon our receipt of the returned product, we'll be happy to give credit for the cost of the item(s) returned and any associated sales tax to the credit card account originally charged. The sender will only be responsible for the return shipping costs. At the time of the exchange request, our Customer Service Department will be happy to help the gift recipient with a replacement order or store credit. Please read Return/Exchange Instructions.

Please expect delays for orders shipping to Italy or China.



If you order products for delivery to a shipping address outside the United States or Canada, you will be responsible for any and all import taxes, tariffs and duties which may be levied by your Customs or Government or Other Authority upon any parcel we send to you. Please note: taxes/duties are calculated based on the original retail price of the items in your order and does not include any discounts or promotions.

CANADIAN CUSTOMERS – You will be charged Canadian tax based on your jurisdiction at your time of purchase. Please be aware that you are still responsible to PAY DUTIES to the carrier at time of delivery.

Please be advised that you may only use ONE promotional code per order. Discounts cannot be combined.

If you received a PIN Code and you are having problems redeeming, please check the below before contacting Customer Service.



• If you typed in your code- please check that you are properly entering the number "0", the letter "O", the number "1" or the letter "l" and the number "5"

 and the letter "S".    

• If you cut and pasted your code from an email-be sure you have not picked up any extra spaces at the end.



Music products redeemed by PIN Codes are subject to release date.

Certain items considered hazardous materials include aerosols and alcohol-based products (e.g., perfume and fragrance) are restricted and required by the U.S. Department of Transportation to be shipped by ground-only transport, due to air transport restrictions and regulations. Regrettably, these items cannot be shipped to Alaska, Hawaii, or Puerto Rico, APO/FPO addresses, or International.